About Journey

Journey is a team of digital specialists based in Auckland, London, India and the Philippines. We love what we do, and we do it well. We look after each other and have fun together.

We create digital customer experiences through a blend of consulting, design, and development.

Our focus is on digital products as well as mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.

What's the role about?

To be a strategic thinker, solving our client’s biggest digital challenges and growing existing accounts by:
o Driving and facilitating strategic client workshops; understanding and documenting their vision, mission, audience, challenges, project KPIs and measurable ROI.
o Having regular 1-on-1 meetings with your key customers to stay aligned to their business and digital strategy.
o Identifying opportunities and asking for referrals to potential new core customers and other key decision makers within your existing accounts.
o Speaking confidently about the work we do and the results we’ve had for a wide range of digital transformation projects; presenting this work to clients where it aligns to goals and objectives.

To lead and drive the Journey business effectively and profitably by:
o Developing relationships to business partner level with key people in your designated client organisations, and playing a senior strategic role within their organisation.
o Providing strategic client direction.
o Expanding client contacts and revenue opportunities within your client’s organisation.
o Playing an influential role in winning new business.
o Striving for the long-lasting, sustainable and profitable success of your client business.
o Completing and reviewing sales documentation including client presentations, proposals, statements of work, project scopes and support packages.
o Responsibility for the P&L of your accounts, maintaining awareness of the financial performance of your accounts and ensuring the best possible profitability.
o Budgeting and forecasting your accounts.
o Protecting and growing relationships and revenue from Journey’s current client base.
o Driving long-term business-building.

To ensure competency in all standard client service areas, including:
o Having proven senior-level account management and administrative skills.
o Showing a willingness to roll up your sleeves and process work when required.
o Having business, strategic and financial acumen.
o Being the person in the business who understands your client’s needs the best, and can help drives service-level decisions within Journey Digital.
o Overseeing and guiding direct reports (if applicable); having responsibility for their consistent leadership, direction, motivation, growth and productivity.
o Being responsible for the overall management of your client relationships.
o Working with Journey’s Delivery Managers to ensure the smooth flow and output of your projects.
o Managing projects and priorities to ensure timeliness of milestones and deliverables.
o Ensuring that all work related to the implementation of projects meets the brief and exceeds required quality standards.
o Attending client meetings (in-person and via video calls).

Success in this role means:

Delivering on key client service metrics which may include some or all of the following metrics:
o Revenue and profit-based KPIs.
o Client churn rate.
o Repeat business rate.
o Estimated vs actual project times.
o Estimated vs actual project costs.
o Client satisfaction.
o Growth rate within existing accounts.
o Alignment to account strategy.

Key relationships for this role are:

  • Clients.
  • Internal staff.
  • External suppliers and stakeholders.

What you’ll get

  • Competitive $$
  • Work with top-level national and international clients.
  • A team that works hard, has fun and loves a challenge.
  • Be surrounded by some of the best digital minds in the business.
  • The chance to do some of the best work of your career…
  • …and drink great coffee!

Important notes

  • If you have any questions, please contact Sarah Ritchie, People & Culture Manager, jobs@journey-digital.com.

Senior Account Director

Department:
Account Management
Level:
Senior
Apply here

Our Core Values

What we
believe

At Journey, our company values are extremely important to us. They underpin the way we conduct ourselves as individuals and as a team, and the way we do business

Learn Why

Learning and knowing the core purpose of everything we do, from our client’s customers, their business, through to all our individual tasks to achieve the goal

Be Prepared

Be prepared in everything we do. Respect our clients and each other by preparing before meetings, briefings and communications.

Never Settle

A constant striving to increase the quality of the work we do, the results we achieve for our clients and the customer journey.

Be a Radiator

Exude positive energy, even in the face of massive challenges. Be the contagious, inspirational leader – in your own style.

Join the team and start
your Journey now!

Apply here

What we do

Whether you are creating something new, want to improve an existing product or just have an idea you want to test our team of experts will deliver a product that people want and love.

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