Delivery Manager

Journey is a team of digital specialists based in Auckland, London and India. We love what we do, and we do it well. We look after each other and have fun together.

We create digital customer experiences through a blend of consulting, design, and development. Our focus is on digital products as well as mobile apps, and software for national and international clients. Our goal is to make Journey the place where you can do the best work of your career and enjoy yourself at the same time.

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As our Delivery Manager, you’ll be a delivery expert, championing the solution and the process; keeping projects within estimates and agreed timelines while cultivating a happy team and elevating our client's experience.

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YOU WILL

·       Have a good understanding of Scrum and Waterfall practices.

·       Work with the client service team and the client directly to understand the client’s overall business objectives and strategies.

·       Work with the wider Journey team to design, develop and deliver mobile apps, web applications and custom websites.

·       Scope small to medium projects, develop Statement of Work documents.

·       Be accountable for managing project timelines and budgets.

·       Develop detailed project plans for project delivery.

·       Manage the delivery process, sprint plans and identify scope creep.

·       Write user stories so all requirements are clear and easy to understand.

·       Run daily project stand-ups, project retrospectives, sprint planning sessions, backlog grooming, etc.

·       Facilitate workshops and other requirement-gathering meetings.

·       Lead and/or facilitate the presentation of deliverables to clients.

·       Prepare project financial reports and monitor billing activity for projects as part of the effort to ensure profitability.

·       Manage project risks and assumptions.

·       Manage and schedule project resources.

·      Manage client SLA tasks.  

·      Manage and maintain client SSL renewals.  

·      Manage and maintain client support packages.

·       Motivate and build an outstanding team culture within the production team.

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• You’re an excellent communicator, both written and oral. You know how to deliver bad news but still keep stakeholders happy.

·       You'll have strong attention-to-detail, thrive on a challenge and very areal passion for project management.

·       You call out issues fast, and love to find solutions.

·       You’re highly organised, motivated and a passionate person that is willing to tackle demanding tasks and take ownership.

·       You’re great at multi-tasking, juggling many different projects and deadlines every day.

·       You have the ability to manage multiple projects in a fast-paced, time-sensitive environment.

·       You identify scope creep and manage a backlog of work.

·       You’re confident in making suggestions and push back where required.

·       You are flexible in adapting your approach to different team members,helping to motivate others and inspire a positive attitude.

·       You excel at managing delivery, with a keen ability to define project objectives including expectations, deadlines and monitoring the progress ofyour projects against targets.

·       You maintain your customer focus, balancing the demands of a variety of customers, and taking pride in the quality of your output in addition to the completion of the task.

·       You use your strong oral and written communication skills to build rapport with internal and external stakeholders on your projects.

·       You are a results-oriented individual, anticipating client needs,spotting opportunities for the business and delivering value to clients.

·       You have the ability to interact with clients at a variety of levels and across functions, and manage client expectations to ensure client satisfaction.

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ESSENTIAL EXPERIENCE

·       You’ll have 3+ years’ experience working in an agency as a Digital Producer, Digital Project Manager or Delivery Manager.

·       Technically savvy, with experience in delivering digital solutions,including content management systems, mobile apps, web apps.

·       You know and have proven experience working with Scrum and Waterfall delivery methodologies.

·       You understand best practices in the digital landscape, including usability, design, development and project management.

·       You have experience in leading cross-functional teams (including creative and technology), by setting project objectives and managing them.

·       You have demonstrated experience through the entire lifecycle of digital development from information architecture to prototyping, user testing, internal testing and bug-fixing.

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• Competitive $$.

• Work with a range of great New Zealand and international clients.

• A team that works hard, has fun and loves a challenge.

• Work-from-home and flexible working options.

• A diverse team representing 13 different nations.

• Be surrounded by some of the best digital minds in the business.

• The chance to do some of the best work of your career……and drink great coffee!

A competency test and other assessments may form part of the interview process.

For this role you must have the legal right to live and work in New Zealand and currently reside in New Zealand.

If you have any questions, please contact Sarah Ritchie, People & Culture Manager, jobs@journey-digital.com.

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