Why choose journey

Would you like to join one of the best digital agency teams in New Zealand? Would you like to collaborate with top-shelf national and international brands? Would you like to do some of the best mahi of your career, on seriously cool, award-winning projects, and with people you actually like?
Then this could be the role for you!

Journey is a team of highly-skilled digital specialists based in Auckland, London, and the Philippines. We love what we do, and we do it well. We look after each other and have fun together.

We create transformational digital experiences that build loyalty, drive sales, and deliver insight. Through a blend of consulting, design, and development, we produce websites, mobile apps, and software for some of the best brands.

Check out some of our award-winning work: [.link-hover] Best Awards [.link-hover]. Take a glimpse behind the scenes to see what one of our Senior UX Designers gets up to at Journey: [.link-hover] Listen to Rod’s take [.link-hover]

What's the role about

  • Draw on your analytical, strategy, solution design, collaboration and problem-solving skills.
  • Work with the account management team and the client directly to understand the client’s overall business objectives and strategies.
  • Work with the wider Journey team to design, develop and deliver solutions for a variety of digital projects.
  • Analyse a range of research and user data to deliver actionable insights.
  • Conceptualise a solution from initial discovery through to high-fidelity clickable prototypes for user testing.
  • Deliver wireframes, workflow diagrams and IA maps.
  • Hold a senior client-facing role.
  • Prepare and lead UX workshops for internal teams, clients and external stakeholders.
  • Bring design concepts to life.
  • Be a thought-leader within Journey.
  • Lead presentations to multiple audience types, and understand how to message to each.
  • Collaborate with other members of our UX/UI design team across New Zealand, UK and the Philippines.
  • Help to mentor members of our Strategy & Design team.
  • Be a staunch brand guardian for Journey.

About you

  • At heart you are a ‘design thinker’ who has a deep empathy for users and can challenge assumptions, redefine problems and come up with creative and innovative solutions to prototype and test.
  • You are also a ‘system thinker’ who can see beyond the problem at hand and consider the interplay between different parts of the system (e.g. you know when a change in one area might impact the whole project).
  • You have an understanding of different methodologies for understanding users’ pain points, and translating those into design opportunities by applying user-centred and inclusive design principles.
  • You have experience running cross-functional workshops to generate design ideas and gain buy-in from stakeholders.
  • You are confident presenting to C-suite stakeholders.
  • You are able to articulate a design strategy or approach that will impact the user experience across products or platforms and support your ideas with sound reasoning and/or data.
  • You plan and execute research for discovery as well as validation phases of product life-cycle and are as comfortable with big picture strategy as you are with the minutia of feature-level usability testing.
  • As a UX Lead on a Scrum team, you have the ability to translate discovery research, behavioural analytics, product vision, and usability studies into a concise design strategy and acceptance criteria.
  • You will be excited to work with product designers and product managers to envision, rapidly prototype and iterate on different concepts.
  • You are a true UX specialist with good understanding of mobile and web interaction patterns.
  • You have experience designing – from user experience journeys to create functional and delightful designs.
  • You will have respect for others and their ideas, openness to receive input and changing your ideas if required, and a positive attitude.
  • You have exceptional written and verbal communication skills.
  • You You'll have strong attention-to-detail.
  • You’ll thrive on a challenge and hold a strong passion for UX and human-centred design.

Your background:

  • 7+ years working as a UX Strategist or comparable role creating websites, applications and/or mobile experiences.
  • 2–3+ years leading projects, and determining the level of UX support, planning, design, and strategy needed.
  • You will have spent at least some of your career working within an agency (e.g. digital, creative, advertising).
  • You will ideally have experience working within a Scrum framework.
  • You must have an online portfolio showcasing research or strategy assets, bonus points if you show the process of hand-drawings to wireframes.
  • Proficiency in a suite of tools to achieve your project goals, which will include, Figma, Adobe Creative Suite, Miro, etc.

What you’ll get

  • Competitive $$
  • Work with top-level national and international clients.
  • A team that works hard, has fun and loves a challenge.
  • Work-from-home and flexible working options.
  • A diverse team representing 14 different nations.
  • A diverse team representing 14 different nations.
  • Be surrounded by some of the best digital minds in the business.
  • The chance to do some of the best work of your career…
  • …and drink great coffee!

Important notes

  • This is a permanent role, and could be either full-time or part-time. Please indicate your preference in your job application.
  • This role is based in our Auckland office. Whilst we cannot consider people working remotely (within NZ or offshore), we are open to considering experienced UX Strategists who would seriously like to move to New Zealand. Please indicate your preference in your job application.
  • Short-listed candidates will be asked to sit a UX assessment as part of the interview process.
  • If you have any questions, please contact Sarah Ritchie, People & Culture Manager, jobs@journey-digital.com.

Senior UX Strategist

Strategy & Design
Apply here

Our Core Values

What we

At Journey, our company values are extremely important to us. They underpin the way we conduct ourselves as individuals and as a team, and the way we do business

Learn Why

Learning and knowing the core purpose of everything we do, from our client’s customers, their business, through to all our individual tasks to achieve the goal

Be Prepared

Be prepared in everything we do. Respect our clients and each other by preparing before meetings, briefings and communications.

Never Settle

A constant striving to increase the quality of the work we do, the results we achieve for our clients and the customer journey.

Be a Radiator

Exude positive energy, even in the face of massive challenges. Be the contagious, inspirational leader – in your own style.

Join the team and start
your Journey now!

Apply here

What we do

Whether you are creating something new, want to improve an existing product or just have an idea you want to test our team of experts will deliver a product that people want and love.

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