Journey

We create digital customer experiences, that build loyalty, drive sales and deliver insight.

A business can have the best product or service, but if their customer journey sucks it will struggle to retain customers and grow.

Our purpose

Our purpose at Journey is to elevate your customer journey.

We do this by using technology to compliment your marketing and business operations. Through a blend of consulting, design and coding we create campaigns, apps, websites and software.

Pluto the mascot

2019 Best Awards
7 Nominations

Umbraco Gold Award

Dane Tatana

Our Belief

We believe that digital is the most effective tool in improving your customer journey. Consumers have higher standards and are more demanding than ever. Our interactions with them need to be useful, personalised and engaging.

Our Services

Customer
Journey

  • CJ Strategy
  • CJ Design
  • CJ Audits
  • CJ Workshops

Design

  • Interface Design
  • UX Design
  • Brand Design

Technology

  • Software Development
  • App Development
  • Website Development
  • Game Developement

Process

  • Agile / Scrum
  • Design Sprints
  • Rapid Prototyping

Customer Journey

We first analyse and understand your customer journey. We use our data and experience to identify where best to target your budget to increase conversions and retention.

We do mystery shops and site visits to put ourselves in the shoes of your customers. We seek to understand your whole business. We do factory visits and product testing all so we can design how digital might support your business and help you achieve your goals this year and into the future.

A business can have the best product or service offering, but if its customer journey sucks it will struggle to grow. We work with organisations to improve their customer journey with websites, apps, games and software designed to offer value.

Where in your customer journey do you lose people ?

Les Mills

SIX60