Improve both the quality of security intelligence and its dissemination to IATA’s membership — 82% of the world’s air traffic.
A consolidation of over 6.8M data sources and connectivity across 1000 airports to give airlines early and absolute visibility of incidents and risk.
The International Air Transport Association (IATA) is the trade association for the world’s airlines, representing some 290 airlines or 82% of total air traffic since 1945. IATA supports many areas of aviation activity and help formulate industry policy on critical aviation issues.
To meet the challenge outlined below, we partnered with another of our clients — MedAire, an International SOS company which provides aviation clients with fully integrated medical and security services.
As part of their services, IATA provides security intelligence to their members; information and data relating to incidents and overflight risks that helps airlines keep their crews and passengers safe. Traditionally, this information had been provided in the form of lengthy, paper-based reports making them clunky and hard to digest. Given the format, there was no opportunity to update it once published. Similarly, there was no way of knowing how the information was being accessed or used.
The opportunities to improve both the quality and delivery of the data — and the tracking of its usage — were clear. Working closely with the IATA team and through customer interviews, we developed a very clear picture of end user requirements.
What information the airlines needed, in what format and how they would then use this information in order to shape and define the best course of action. By understanding the analysis and risk assessment process, we could then think carefully about how best to present the data to support this.
The Journey team designed the ‘SRIP’ — a first of its kind in the industry. Complex data, information and trends are presented in easily accessible dashboards. Data is dynamic, updating based on the latest information shared by airlines and airports. This information is augmented by open source data in the form of government guidelines, notices and media reports. Global, regional and country views are available, with users able to look at specific airports and airspaces.
This first-of-its-kind portal has made it easier and more accurate for airlines to interpret and mitigate against all forms of security risk. The timing of SRIP was essential too: an invaluable resource that has helped IATA members to safely navigate the pandemic.
From IATA’s perspective, it enabled them to consolidate over 6.8M data sources, connect over 1000 airports and importantly, to deliver a superior service and experience to its members. At its heart, it’s helped to keep passengers and crews safe.